Shipping & Returns
Order processing takes 1-3 weeks. Once processed and packed, Sahakian offers DHL Express delivery worldwide, with an estimated shipping time of 3-4 working days. Customers will receive an order confirmation and tracking number. Special orders may take up to 8 weeks to ship, depending on the recipient's location.
Shipping is free for orders of €300 and above.
All packages are insured against theft and accidental damage while in transit. However, once a package is delivered and signed for, Sahakian assumes no further responsibility. Each piece from our collection is handcrafted and undergoes rigorous inspection and quality control. We take the utmost care in packing and shipping to ensure safe delivery. If you receive an item that appears damaged in transit, please contact info@sahakian-jewelry.com within 24 hours of delivery.
CUSTOMS AND INTERNATIONAL DUTY CHARGES
International orders outside the EU may be subject to import duties and taxes, which are beyond our control. The shipping fee includes insurance, but does not cover taxes, tariffs, customs, or duty fees. The recipient is responsible for all additional charges required to clear the parcel through customs, including taxes, import duties, and other fees.
As these charges vary by country, we are unable to predict or provide assistance regarding them. For further information, we recommend contacting your local customs office.
EXCHANGES AND RETURNS
Items purchased online can be exchanged within 14 business days of delivery. To initiate an exchange, please contact info@sahakian-jewelry.com for further instructions.
All exchanged items undergo inspection and quality control before store credit is issued. If products are found to be damaged, worn, or compromised, Sahakian reserves the right to refuse the exchange and return the item to the customer. Customized or altered items are final sale and cannot be exchanged.
Please note that we are not able to offer free returns or exchanges. Customers may choose their preferred shipping method for returns, but the cost is borne by the sender. It is the sender’s responsibility to ensure safe delivery of the returned products.
- The shipping cost
- The insurance cost
- The product clearance cost (regarding non-E.U. Countries)
The return form must be completed and sent along with the jewelry to:
Sahakian
Schönstr. 14
13086 Berlin
Germany
+49 17630144352
Return Policy
Items must be unused, in perfect condition, and returned in their original packaging. The item must be packaged securely to prevent damage during transit. The original packaging must remain undamaged. Any returns sent after the 14-day period will be refused and sent back to the sender at their expense. The sender assumes all costs and risks associated with the return shipment.
Return of earrings
For hygienic reasons, we do not accept return of earrings.
Exchange policy
If you wish to exchange your products, you will have to return the products and place a new order.
LOST OR DAMAGED PACKAGES
Packages Lost After Delivery
Sahakian is not responsible for lost packages resulting from miscommunication with the courier or incorrect shipping addresses provided by the customer.
Packages Lost in Return Shipping
We do not compensate for returned packages lost during transit. Therefore, we strongly recommend using a trackable shipping service for all returns.
REFUNDS
Once we receive and inspect your returned item, you will receive an email confirmation regarding the approval or rejection of your refund.
If approved, your refund will be processed within 2-5 business days. The refund will be credited to your original payment method, and a refund receipt will be sent via email.